Refund policy

Returns & Refunds

Last updated: 05/06/2026

Spinely accepts returns within 30 days of receiving your order.

You’re welcome to open the packaging and use the product during this period — returns are still accepted within 30 days. We simply ask that the item is returned with all original components.

To request a return, please contact us before sending anything back so we can provide return instructions.

📧 Email: [email protected]
📱 WhatsApp: +61 0433 133 594

Items returned without prior contact or approval may not be accepted.

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Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or incorrect. We will assess the issue and arrange an appropriate resolution in line with applicable consumer protection laws.

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Change of mind returns

If you change your mind, you may return the item within 30 days, provided it meets the return conditions above.

For change of mind returns, please contact us so we can guide you through the available return options.

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Exchanges

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item (once approved) and place a new order separately.

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Refunds

Once your return is received, we will inspect the item and confirm the order details. Once approved, your refund will be processed immediately to your original payment method.

Bank or payment provider processing times may vary. If you have not received your refund within 10 business days after approval, please contact us at [email protected]